Thank you for shopping with Shapings.com.  Your satisfaction is very important to us and your business is greatly appreciated. It is our goal to provide you with the finest shapewear and hosiery and customer service available. We will try always to answer all e-mails within 12 hours in most cases it is within minutes. For the best possible service here is some information to help make shopping with us enjoyable and risk free.


FOR ORDERS OUTSIDE OF CANADA AND U.S.A.

We have the right to request a copy of your credit card statement showing your billing address, a copy of the actual credit card, your signature and a copy of your Drivers License before completing your order. International orders can only be sent to your credit card billing address. We are sorry for the inconvenience but the fraud rate sending overseas is too high for us to take any chances. We are not responsible for lost, stolen, damaged or merchandise not received. If we do not receive this information the full amount of the purchase will be credited back to the card holders credit card within 7 days of the purchase date. 
FAX # (905) 637-5748

Shipping to a different address than your billing address can be done only if our address verification shows your billing address. Also you must provide a valid e-mail address that is the one your Internet Provider has given you not one from the free e-mail services (yahoo, hotmail, etc.).


PAYMENT METHODS
All prices are Canadian dollars. We accept Visa, MasterCard, American Express. We also accept money orders or personal checks made out to Shapings mailed to: 

Shapings
570 Plains Rd. E.
Burlington, Ontario
Canada L7T 2E5

Credit cards are charged at the time of purchase as Shapings.com does not have access to your card numbers to charge at a later time. Checks are not accepted from other countries besides Canada. To pay with a check or money order, at the end of your shopping session, please print out the Order Page and mail your check/money order with Order page to above address. Shipments paid by checks will be delayed 15 days. Orders within Ontario are subject to P.S.T and G.S.T. All other provinces add 5% G.S.T. Out of country orders are not subject to tax.

Fax your Order 
You can fax in your order 24 hours a day 7 days a week. You may bill your Visa, MasterCard, American Express accompanied by a signature or pay in advance by mailing us a check or money order payable in Cad. funds. To above address.Our fax number (905) 637-5748. We have the right to refuse any fax order.
*You will receive a confirmation of your order by email for all orders, if you give your email address. 

By mail
Print out the order form, include your credit card information with signature, check or money order, and mail to address above. Please include a contact email or phone number so we can notify you of any problems with your order. 
*You will receive a confirmation of your order by email for all orders.

Invoices
Your invoice will be e-mailed to you. If you would like a copy mailed to you or you don't have e-mail put in comments field you'd like a copy mailed to you.

In Stock
Our in stock rate is around 95%. We import most of our products ourselves so some products can have a wait time of months. We will email you with information concerning a specific timeframe associated with a back ordered product.

Backorders and out of stock merchandise 
In the event that something you order is on backorder we will notify you by e-mail as soon as possible. If partial order is shipped we will e-mail you to let you know the date they are expected in. If you do not respond to our e-mail notification, we will consider your order to be valid and will ship your back ordered item as soon as it arrives.

Order Confirmation
All orders submitted online using credit card are immediately confirmed via email. You will be e-mailed an invoice of your purchase.

Catalogs
We do not offer catalogs. We are adding new products so often that it would not be feasible to print a catalog. If you have a specific question or there is something you would like to see us carry please feel free to e-mail us.

RETURN POLICY
Shapings will gladly accept returns on product according to the following guidelines which were created to protect you, the customer. All tags must remain attached (use care when trying on garment). The garment must not be laundered or worn. The garment must be returned in the exact same condition as shipped to you and "returned merchandise" must be clearly marked on package. The garment must be returned within 10 days of receipt. If return guidelines are followed, Shapings will gladly credit product cost, less shipping and handling by either issue a credit to your card or send you a refund check, depending on how you originally paid for your purchase. Please note that you must pay shipping and handling when returning merchandise to us. If return guidelines are NOT followed the garment will be discarded and no refund or exchange will be authorized. We are not responsible for lost returns. Any refused shipments returned to us is subject to the same shipping charge applied to original order.

There are no returns on panties, girdles, opened and handled hosiery. We are unable to accept returns on corsets, as they are custom ordered for your measurements.  We only send first quality products, no seconds or returned goods. Also, for your convenience all products are inspected before being shipped to you.

If you have any questions or concerns regarding our policy please email us and we will respond to your inquiry

*Our policies can be altered at anytime without notice and they become effective immediately.

It is always our pleasure to serve you!
Shapings.com

CANCELLED ORDERS
All canceled orders will be subject to a 10% restocking fee. Please be sure you indeed want your order, as we get charged by your credit card company when you place your order and charged again when we have to credit you back.